Easy Call, version 9.02 2023-01-09 CONTENTS ================================== - SOFTWARE RELEASE NOTES - FEATURES WORKGROUP/ENTERPRISE - FREQUENTLY ASKED QUESTIONS (FAQ) - KNOWN PROBLEMS SOFTWARE RELEASE NOTES === 9.02 ====================================================================== New Features: Problems Resolved: - SNMP Trap Events: some $arguments not correct parsed. === 9.01 ====================================================================== New Features: - Handling of many Events during one Check Interval (max increased to 999). === 9.00 ====================================================================== New Features: - Support for Rakel (the Swedish national communication system for safe and secure communication between employees within critical infrastructure). === 8.28 ====================================================================== Problems Resolved: - SMS Server: Sender Identification. - Remote Backup: Problem detect local IP. Use EasyCall.ini - Log File search filter (Send Status). === 8.27 ====================================================================== New Features: - Customized settings in EasyCall.ini === 8.26 ====================================================================== New Features: - Customized Mail Subject. === 8.25 ====================================================================== New Features: - Support for unicode characters (Chinese, Japanese etc.) when sending MO SMS as specified by GSM 03.38. Unicode is 16 bit, so 70 characters is max in one single SMS. See Setting/Phone - Mobile Originated. === 8.24 ====================================================================== New Features: - SMTP Server: Support for Check Point Mobile Access. === 8.23 ====================================================================== New Features: - SMTP Mail: Support for different character sets. - Comm Port Events: Support for Tecoma systems. Problems Resolved: - Request Ack: AT+CPMS= not working with ETM-9400. - A total of 100 Receivers or more hangs the Console. === 8.22 ====================================================================== New Features: - Support Group/Req Ack: Possible to run a program if no ack after last reminder. === 8.21 ====================================================================== New Features: - Receiver Popup: Possible to run a program instead of NetSend. See help for more info. Problems Resolved: - Correlation: To solve a problem with very long messages, the message part of the event is now truncated to max 400 char before written to the Hold Queue. - 'Forward Send Status as SNMP Trap' caused an overflow if Easy Call has been running more than 248 days. === 8.20 ====================================================================== New Features: - SMTP authentication. - Minor GUI fixes for Windows 7. Problems Resolved: === 8.19 ====================================================================== New Features: - Log File filters. Problems Resolved: - Wait-for-receipt-timer increased from 6 to 10 secs due to increased delay from some operators. === 8.18 ====================================================================== New Features: - Correlation on "Up" Event now trigger on both Severity and Message. Problems Resolved: - Trap Server: DateAndTime variable not correctly processed. - Trap Server: Variable mismatch when receiving traps from a SNMPv2 proxy agent. === 8.17 ====================================================================== New Features: - New Help System. - New Install System. - Trap Server: Max variables in one single trap increased to 20. - Phone Operator lists updated. - Support for higher modem speed. Problems Resolved: - Carrier Detect checking now disabled (carrier must be forced high before calling a modem pool via the a GSM network). - Parameter mismatch in the Trap Server. - Minor GUI fixes for Windows Vista. === 8.16 ====================================================================== New Features: - Receiver notification in Duty List. Problems Resolved: - Buffer problem when using virtual (LAN-connected) COM-ports. - Duty List not correctly processed for some regional settings outside Sweden. - SNMP Trap events. Parsing error introduced in release 8.12. === 8.15 ====================================================================== New Features: - Send Regular Status Reports from SNMPc. See Event Sources/SNMPc for more info. Problems Resolved: - FTP copy problem when using Log Files/Web Server. - Log files resorted when marking first row. === 8.14 ====================================================================== New Features: - Extended support for incoming SMTP Mail. See Event Sources/SMTP Server for more info. Problems Resolved: - SMTP Mail; MIME not decoded properly. === 8.12 ====================================================================== New Features: - Support for the paging protocol ESPA 4.4.4. See Settings/Pager-Alfa Numeric. - A new SNMP Trap sender that can be used to send events to Easy Call. www.easysoft.se/support/easytrap Problems Resolved: - Log files not sorted correctly when sorting on the timestamp column. === 8.11 ====================================================================== New Features: - Support for extended characters as specified by GSM 03.38 7 bit default alphabet. See Setting/Phone - Mobile Originated. - Max alarm text in one single message increased from 400 char to 800 char === 8.10 ====================================================================== New Features: - Logging to web pages (accessible from mobile phones). Changes of features for Workgroup resp. Enterprise Edition See Features Workgroup/Enterprise at the bottom this file. === 8.02 ====================================================================== New Features: - Buffer Messages Off Duty: support for all messages. See Settings/General for info. Problems Resolved: - Receiver name not written to log file when using "Buffer Messages Off Duty". - When pressing "Start" after "Pause" some event sources was not cleared. === 8.01 ====================================================================== New Features: - Handling of many Events during one Check Interval. See Event Sources/Check Interval for more info. - Some minor changes in the menu structure. === 8.00 ====================================================================== New Features: - "Request Acknowledge" guarantees that a receiver has read the message. See Support Groups for more info. - SMTP Mail Server: Max SMS receivers in one single mail increased from 25 to 50. === 7.22 ====================================================================== Problems Resolved: - SMTP Mail Server: Commands and replies were case sensitive. === 7.21 ====================================================================== New Features: - Support for older mobile phones (non-implementation of SCA). - Support for MIME (SMTP Mail Server) - Support for MO Calling (Pager Num) === 7.20 ====================================================================== New Features: - New Event Source; SMS Server. See Settings/SMS Server for more info. === 7.10 ====================================================================== New Features: - New Event Source; SMTP Mail Server. See Settings/SMTP Mail Server for more info. === 7.03 ====================================================================== New Features: - Customized control for modem communcation delays (faster sending of SMS). See Settings/Modem for more info. === 7.02 ====================================================================== New Features: - Monitoring of NMS PollEngine. See Settings/SNMP Agent for more info. === 7.01 ====================================================================== New Features: - Alarm Log: Signal strength registered for MO-SMS. Problems Resolved: - Win XP: Icon images not visible in comboboxes and tab strips after upgrading to SP2. - Windows 2003: Missing dll file. - Windows 2003: In some cases problem to find windows install directory. === 7.00 ====================================================================== New Features: - Redundant backup server for disaster recovery. - Forward of syslog messages as SNMP Traps. Problems Resolved: - Date format trunkated when using correlation. - The console hangs when exporting a large event log. === 6.02 ====================================================================== New Features: - Correlation; Checkbox for "Send Up Message Not In Queue". - Event Log; Chart Bar showing Event Summary. - Alarm Log; Chart Bar showing Alarm Distribution. Problems Resolved: - "COM+ Services DLL Cannot Load Because Allocation of Thread Local Storage Fails." On some computers this message appears in the MS Event Log after about 20 days, and Easy Call stops working. MS has confirmed this as a bug in KB-artikel 819989. A Hotfix is available from MS. For more info see http://www.easysoft.se/support/easycall === 6.01 ====================================================================== New Features: - Correlation; Checkbox for "Send Message When Expires". === 6.00 ====================================================================== New Features: - Correlation and Escalation. See Support Groups/Event Filter for more info. - Syslog Server. See Event Sources/Syslog Message for more info. - Easy Call Service Control on the toolbar. - Simplified upgrading and introduction of Maintenance Key. === 5.11 ====================================================================== New Features: - Reverse pattern-matching filter. See Support Groups/Event Filter for more info. Problems Resolved: - Underscore character not correct parsed in GSM 03.38 Default character set. - Alarm Log not correct sorted on dates. === 5.10 ====================================================================== New Features: - New button for testing signal quality in the GSM network (Settings/Modem). - Log file entries saved to textfile when deleted from database after x days. - New NT Service component. === 5.08 ====================================================================== New Features: - SNMP objects for monitoring of program execution errors. - BitView script for start/stop of the event checking process. Problems Resolved: - Icon images not visible in the outlookbar on PC running Win XP. === 5.07 ====================================================================== New Features: - Possible to send a Test Message once every day to make sure Easy Call is up and running. See Settings/General for more info. === 5.06 ====================================================================== New Features: - Possible to add a prefix to the message when using Mobile Originated (MO) SMS. Problems Resolved: - In some cases the JourList was not correct processed. === 5.05 ====================================================================== Problems Resolved: - The Easy Call Service crashed if sending a Popup message to an invalid computer or User ID. - Improper decoding in EasyLog.exe if the argument "Message" contains CR/LF. === 5.04 ====================================================================== Problems Resolved: - In some cases an error occured when compiling an SMIv2 MIB. - Error when trying to choose the "Message.." as Mail Subject. === 5.03 ====================================================================== New Features: - Sending message from the Web interface (Enterprise Edition) Problems Resolved: - In some cases (despite a correct pattern matching filter in the Support Group) the event is not passed. === 5.02 ====================================================================== - First official release of the Easy Call NT Service version. FEATURES WORKGROUP/ENTERPRISE Feature Enterprise Workgroup ========================================= Receivers/Type 100 10 Support Groups 255 10 Request Ack Yes No SMS Server Yes No Web Logging Yes No FREQUENTLY ASKED QUESTIONS (FAQ) 1. Why doesn´t Easy Call trigger an event? Make sure that: - The Easy Call Service is up and running. - Easy Call is activated (the start button on the toolbar) before the event occurs. - You have set up an appropriate filter in the Support Group. - The Support Group and the Receivers duty-time corresponds to the current time. Use the Event Log to examine the input to Easy Call. If the problem persist use Debug mode (Settings / General). See Help for info about Debug mode. KNOWN PROBLEMS 1. The Easy Call Service will not start if the Windows Event Log (Appl) is full. - Empty the Event Log and change properties to 'Overwrite as needed'. 2. Easy Call version 8.17 and greater now uses InstallShield based on MSI. If you upgrade from a lower version you will see duplicate entries of Easy Call in the "Add/Remove Program". - No problem has been observed, so the best is to just accept it.